BIAF's Resource Facilitation Program

network of support

Resource Facilitation is a central component of the Traumatic Brain Injury Resource and Support Center (TBIRSC).  BIAF’s Resource Facilitation program links individuals with TBI with appropriate, accessible resources to assist them in attaining the highest possible level of independence and community integration.

Families and survivors of TBI are only one toll-free call away from assistance by certified brain injury specialists called Resource Facilitation Coordinators (RFC’s).  RFC’s are trained in information and referral. Any one of these trained professionals can connect the caller to state and local agencies, professionals, and others based on need.  Common questions include:

  • "Where can I find a doctor who understands brain injury?”
  • “What are my transportation options?”
  • “Will insurance cover the cost?"
  • “How can I get back to work?”
  • “How can my child get the special help he/she needs in school?”
  • “What types of financial help are available and how do I apply?”


Other services offered by RFC’s include:

  • Review of rights and entitlements
  • Personalized advocacy
  • Help with completing paperwork
  • Problem solving
  • Emotional support


Most services are delivered via telephone and email.

BIAF is not a crisis center and does not respond to medical issues, however our helpline staff and RFC’s are trained to refer crisis calls to an appropriate source of help.

The fastest way to contact a BIAF Resource Facilitation Coordinator is by calling our toll-free Helpline: 800-992-3442 or contact us by email.

BIAF's TBI Resource & Support Center brochure   Spanish version   (pdf)  

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